Frequently Asked Questions

Everything you need to know about shopping with Bergo Designs

What is the standard shipping timeframe for home decor items?

Most orders are processed within 1-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.

Do you offer international shipping?

Yes, Bergo Designs ships to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is your return policy for fragile items?

We offer a 30-day return window for most products. If a fragile item arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product for a full replacement or refund.

Are your products handmade or mass-produced?

Bergo Designs curates a mix of artisan-crafted pieces and high-quality manufactured goods. Please check the 'Product Details' section on each item page for specific information regarding its origin and craftsmanship.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I cancel or modify my order after it has been placed?

Orders can be modified or canceled within 2 hours of placement. After this window, the order may have already entered the fulfillment process and cannot be changed.